LogoGHome Docs
LogoGHome Docs
Homepage
Popular FAQs
Device networking
How to add a device
Device offline
Device connection failure
Do I have to reconnect all my devices after changing the Wi-Fi password?Why did the device fail to connect?Why does AP mode work but EZ mode does not?Why can't my iPhone connect to a device when my Android phone can?How do I choose between 2.4 GHz and 5 GHz networks for my device?The router is online, but the device cannot connect — what now?Networking failed in AP modeDevice connection failure — full checklistEZ mode: indicator is fast-flashing but it still cannot connectHow do I check whether the router password is incorrect?The light changed from flashing to steady, but it still fails to connectAP mode: indicator is slow-flashing but it still cannot connectWhat if a Bluetooth Mesh device fails to connect?Why does the app fail to add devices via Auto Scan?What should I do when my device fails to connect to the network?(Universal router) How to split the Wi-Fi SSID into 2.4G and 5G
Other issues of device connect
App use issues
Third-party control issues
Device connection failure
Device networkingDevice connection failure

Why did the device fail to connect?

Quick checklist when a device cannot join the network.

We're sorry for the inconvenience. Please work through the following checks:

  1. Confirm the device is powered on and has been reset. Check that the indicator is in fast-flash or slow-flash state.
  2. Check the router band. If your router broadcasts dual-band Wi-Fi with separate settings for 2.4 GHz and 5 GHz, remember that the device only supports 2.4 GHz — 5 GHz is not supported.
  3. Try another network source — swap the router or connect via a mobile hotspot to rule out router-side issues.
  4. Try AP mode. If you weren't using AP mode, switch to it, power-cycle the device, and reconnect.
  5. Contact customer service in the app with a short video or screenshot of the failure if the problem persists.

Do I have to reconnect all my devices after changing the Wi-Fi password?

Which devices need to be re-paired after a Wi-Fi password change, and which do not.

Why does AP mode work but EZ mode does not?

Why EZ mode is more sensitive to router compatibility than AP mode.