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How to set timing (cyclic timing, random timing) to manage the switching of equipment?What if I changed my phone time zone after I add the device?What if I changed the time zone in my personal center of the App?Why is the Bluetooth device timing inaccurate?Which time zone is used for executing a scheduled task?Set the sunrise to turn off the lights and the sunset to turn on the lights. Is the sunrise or sunset time fixed?Do you have a time zone setting in your app so that when I travel to a different time zone my devices still operate in my home time zone at the correct time?Can the timer be set differently for several days?How to adjust the device time to DST?How to cancel the countdown function?Could you help me to delete automations from the App?DST timer are off by an hour?Device functionality lost after app update?What should I do when the time zone of my device is incorrect?Will the schedule run on time in a different time zone?Why is there a delay in timer settings?If a countdown and timer are set to the same time, one to turn it on and the other to turn it off, which will be prioritized?Can the timing be executed when the product is offline?Why does the countdown function not work when I set automatic device shutdown after 4 hours?What should I do when the app countdown function fails to work?How to delete timer?What should I do if the "Scheduling" task is not correct or doesn't execute?The device don't turn on after real sunset, but turn on one hour before sunset?What should I do if the scheduled task is not executed correctly?
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App use issuesSchedule and countdown

What should I do when the app countdown function fails to work?

What to do when the app countdown function fails to work.

Dear user, we are sorry for your inconvenience. Please check in the following ways:

  1. It's recommended that you delete the original timer then edit a new one so that the schedule task will perform accurately.
  2. If the problem still exists, please try to remove the device and add it again.
  3. If it is a Wi-Fi device, the device may be disconnected from the network, so time-related functions are invalid.
  4. If it is a Bluetooth device, it cannot always be connected to the phone, so it must be equipped with a Bluetooth gateway to ensure that the time-related functions of the device remain normal.
  5. If it is a Zigbee device, it must be connected to a Zigbee gateway in order to obtain time and keep time-related functions normal.

If it still does not work, please provide your account ID and device ID, and we will check it for you as soon as possible.

Why does the countdown function not work when I set automatic device shutdown after 4 hours?

Why the countdown function may not work when setting automatic device shutdown.

How to delete timer?

How to delete a timer and create a new one.