Device networking

Device management and control

Schedule and countdown

Display and notification

Software and system

Account and login

App use instructions

After upgrading the iOS app, if you find that the Widget component is not working, how can you add it back?Why isn't weather information displayed on the Home page of my app?Why does my device automatically turn off before the preset time?What is a home in the app?What's the Differences among Home member, Administrator and Home Owner?How do I set the language for home notifications?How do I change my profile photo?How do I change my alias?How do I change the temperature unit?Can I add home members of different countries?How can I let another person to see the camera?How are the homeowner and administrator different?Can I choose to show the weather of another city on the home page?If I have created two Homes using my account, to which one will the devices shared by others belong?How to rename the control button of the device?Does the app support IPv6?Will the previous home devices be synchronized at new home?How can I use the 3D Touch function for the app?How long will the user information be stored on the app?Why is the IP address displayed in device information not the same as my home network IP address?Can all members in a home operate and edit devices?Can I download your app to my Samsung Galaxy watch?How do I modify my login password?Can I move all the devices in one home to another as a whole?Maximum number of families a user can create?Number of invited families?The positioning function on the app is inaccurate. Can I reset the positioning?How do I change my time zone?Maximum number of automation conditions?Maximum number of device groups for a family?Maximum number of automation tasks?How to rename the scenes?How do I use AI Filtered Notification?Maximum number of family members?How do I switch between multiple homes?How many Wi-Fi devices can I add?How to remove the device?Why does "No available device." display on the Watch page?What permissions does a homeowner have?What permissions does an administrator have?How many devices can I add to your app?Maximum number of timed tasks for one device?Single home device limit?Maximum number of devices in a room?Maximum number of automations for a family?Maximum number of devices in a device group?Maximum number of tasks for one Tap-to-Run?Maximum number of rooms for a family?Maximum number of Tap-to-Run for a family?In addition to restoring factory settings, is there any other interface to clear historical data?Will the family information be cleared after the family is deleted?How many devices can the app control at the same time?How many characters can I enter a 'device name'?Is there any regional restrictions when remotely control the device?Is there any limit on the number of Zigbee gateways that can be added to the app?How many characters can I enter a 'family name'?How many characters can I enter a 'family member name'?How many administrators can I set?Does app support landscape mode?Maximum number of users with whom a device or device group is shared?Who can invite others to join a home?Why are other air quality indicators not displayed on the homepage?Controlling Devices and Executing Scenarios in the App on an Apple Watch?Displaying Devices and Scenarios in the App on an Apple Watch?Managing Devices and Scenarios in the App on an Apple Watch?How do I delete my home?What should I do when a firmware upgrade fails?Where abouts do /can I find that?How to turn common member to administrator?How do I link a third-party smart speaker to the app?How to transfer home ownership?Does app support pattern lock? How do I set a pattern lock?App features and usage limits?How do I set the home location?How do I add a home at first login?Unable to share devices to my family/others?How do I delete a room after removing the devices from it?How to use home management?Why does a smart device added to the app automatically start or stop?How can I add family members?How do I use Phone Call Notification?How do I deactivate/delete my account?

Advanced features

Third-party control issues

Device connection failure

App use issues App use instructions

What is a home in the app?

Learn what a home means in the app and how it helps you manage devices.

Dear user, we are sorry for your inconvenience. In the app, a home contains all the devices that you have added. You can add rooms and members to a home for better device management.

Why does my device automatically turn off before the preset time?

Steps to fix a device that turns off before the scheduled time.

What's the Differences among Home member, Administrator and Home Owner?

Learn the difference between Home Owner, Administrator and Family Member roles.