LogoGHome Docs
LogoGHome Docs
Homepage
Popular FAQs
Device networking
App use issues
Group issues
Device management and control
Schedule and countdown
Display and notification
Software and system
Account and login
Can I use an email address or a mobile phone number to register with the app?Why can I still log in to the app when I select a different country code from that at the time of registration?After using WeChat / QQ and other third-party software to log in to the app, I am prompted to register when binding my mobile phone number / emailHow to change the country / region on an account?Why can't I change my account region?Why is there no response when I scan and click the QR code to download the app?Can I change the phone number associated with my account?After using WeChat / QQ and other third-party software to log in to the app, the device list is blank?What can I do if my phone number has already been registered?If I replace my iOS device with Android, can my account log in normally?Why is a security reminder displayed when I open the app?Can I use a third-party account to log in to the app?Can I log in and use one account at the same time on multiple phones?After replacing the mobile operating system, can the original app account log in normally?How many verification code SMSs can I receive a day?When I create a user name, why does the message indicating that the user information storage fails display?How to release a cell number from an old account?Is the login verification code valid for one minute?Why can't I log into the app?Fail to link a mobile number to a new account after deactivating?Forgot password?How to set up an unlocking pattern in the app?How many users can log in with one account at the same time?How many characters can I enter for a 'user name'?How many verification codes can be sent continuously?How long before the app returns to normal if I am told that I have been trying to log in too frequently?How to delete an app account?How to reset password?How do I log in to the app?How can I change my account?Why does the registered account not exist when logging in?How do I change my app account and password?What should I do if I forget the password of my account?How do I register an app account?Why can't I receive the verification code when registering in the app?Why don't I receive the verification code when I register my account with my email address?
App use instructions
Advanced features
Third-party control issues
Device connection failure
App use issuesAccount and login

Can I use an email address or a mobile phone number to register with the app?

Email and mobile phone number registration, and how the country or region affects login.

Dear user, we are sorry for your inconvenience. Yes. If you register a mobile phone number account (users outside of China only support registration by email), you must select the country or region selected when the mobile number was registered to log in to the app. If you register an email address account, you do not need to select the country or region during login.

Account and login

Questions and fixes about Account and login.

Why can I still log in to the app when I select a different country code from that at the time of registration?

How the country code affects login for email-based and mobile-phone-based accounts.