LogoGHome Docs
LogoGHome Docs
Homepage
Popular FAQs
Device networking
How to add a device
Device offline
Device connection failure
Other issues of device connect
Why do I need to manually enter the Wi-Fi name when adding a device?What is the specification of the Wi-Fi password when adding devices?What kind of device needs to configure a Wi-Fi connection when using "Auto Scan"?Can I configure network connections for multiple devices simultaneously?What are the requirements for a Bluetooth mesh device layout?Why does a router support 200+ IP addresses but only connect to a dozen Wi-Fi devices?How to deal with network distribution issues after upgrading to iOS 13?Wi-Fi and password changed — can the device connect automatically?Can I use the device without the Internet?My smart device does not respond and is uncontrollableWhy can I only control the device on my home Wi-Fi, not via 4G or another Wi-Fi?My network is fast and stable, but device latency in the app is always highCan the device default to the state before power off after power is restored?Device cannot resume after a power failure?How is data security ensured for devices that connect without a Wi-Fi password?
App use issues
Third-party control issues
Device connection failure
Device networkingOther issues of device connect

Why do I need to manually enter the Wi-Fi name when adding a device?

Why some phones require entering the Wi-Fi SSID by hand during device pairing

Why do I need to manually enter the Wi-Fi name when adding a device?

Dear user, we are sorry for the inconvenience. If your mobile phone is running Android 8.0 or higher, or iOS 13, and the app has not been granted the location permission, you will need to enter the Wi-Fi name manually.

Other issues of device connect

Troubleshoot other device connection problems

What is the specification of the Wi-Fi password when adding devices?

Supported Wi-Fi SSID and password formats during device network pairing

Table of Contents

Why do I need to manually enter the Wi-Fi name when adding a device?