How GHome collects, uses, stores, shares, and protects your personal information across our mobile applications and connected smart devices
2025/11/28
Effective Date: 2019-02-19
Updated Date: 2025-11-28
Shenzhen Gosund Intelligent Technology Co., Ltd. and its affiliates (collectively referred to as "we", "us" or "GHome") are committed to protecting your personal privacy. This Mobile Privacy Policy (hereinafter referred to as "this Policy") describes how we handle personal information and protect information privacy during your use of the following services, products and related mobile applications (collectively referred to as "Products").
When you log out of your account or do not create an account, you can still use many GHome products or services, such as searching or browsing the features on the GHome mobile application or smart life application.
When you interact with our products, please be sure to read this Privacy Policy carefully and understand the purpose and security measures for our collection and processing of your personal data, including how we use, store, share and transfer personal data. In this policy, you can exercise your privacy rights, access rights, deletion rights, etc. to your personal data through our instructions.
When you agree to this Privacy Policy, or start or continue to use our products or services in an appropriate manner, and do not contact us to express the opposite opinion in an appropriate manner, we will regard you as fully understanding and agreeing to this Policy. During the reading process, if you have any questions, comments, suggestions or complaints, please contact us through the following contact information:
For mobile applications of other brands provided by GHome, our customers will decide what personal information to collect through our products, so this Privacy Policy does not apply to the principles of other brands to collect or process personal information. We collect information based on the requirements of our customers, and the processing of such information is limited to providing the services agreed by the customer and us. If you are a user of our customers and you do not want customers who use our services to contact you, please contact the customer directly and inform them of your request.
In this policy:
In order to provide you with our services, we will ask you to provide the personal information necessary for such services. If you do not provide personal information, we may not be able to provide you with our products or services.
Registration account information: When you register for an account with us, we will collect your account name and contact information, including your email address, phone number, username, and login credentials. During your interaction with our products, we will further collect nicknames, country codes, language preferences, or time zone information in your account.
When you choose to authorize a third-party account to log in, we will obtain your shared account information (default system avatar, nickname, region information) from the third party and bind it to your GHome account for quick login. We will use your personal information in accordance with the agreement with the third party and the terms of sharing personal information in the privacy policy published by the third party, subject to compliance with relevant laws and regulations.
User feedback: When you use our services and submit feedback and suggestions related to the services to us, we will collect your email address, mobile phone number and feedback content (added pictures or videos), as well as the submitted problem logs, which will be used to help us handle your application problems and smart device-related failures in a timely manner.
At the same time, depending on different application products and services, GHome will collect corresponding and necessary personal information in order to provide you with products and services.
In order to provide you with more convenient and higher-quality products and/or services and strive to improve your experience, we will collect and use your personal information in the following additional services provided to you. If you do not provide this information, it will not affect your use of the basic services of the GHome application, but you will not be able to obtain the user experience brought to you by these additional services. These additional services include:
Additional services based on location information: When you enable the positioning function of your mobile device through system authorization and use the services provided based on location, we will collect and use your location information so that you can use the GHome application to pair with smart devices. And when you use our specific products or services (weather services/family management), based on your consent, we will collect real-time precise or non-precise geolocation information about you. When you use the geofencing function and create a scene to produce a location change, we will apply for background location permission to locate the user's location to complete the user's pre-screening automation capabilities. You can turn off the positioning service in the system of your mobile device to stop us from collecting your location information. Reasons for obtaining location permission in [Add device] (Android system only): Enter the add device, based on the function of searching for nearby devices, Bluetooth scanning is required. If you want to use the Bluetooth function in the application, you must declare two permissions. The first is the Bluetooth permission. You need this permission to perform any Bluetooth communication. The second permission that must be declared is the positioning permission. Because Bluetooth scanning can be used to collect user location information. Bluetooth needs to apply for positioning, otherwise it will affect the user's device addition. Through [My] - [Settings] - [Privacy Permission Settings] - Turn off/on [Location Information] permission.
Additional services based on camera: After turning on the camera permission, you can use this function to scan the code to add the device you purchased and shoot video. Please be aware that even if you have agreed to turn on the camera permission, we will only obtain information when you actively scan the code and use the camera to shoot. The code scanning function will collect information data from the light sensor to determine whether the flash needs to be displayed. Through [My] - [Settings] - [Privacy Permission Settings] - Turn off/on [Camera].
Additional services based on photo album (photo library/video library) image/video access and upload: After turning on the album permission, you can use this function to upload your photos/pictures/videos to realize the function of reporting device usage problems and providing proof. When you report a device usage problem, we will locate your problem through the photos/pictures you uploaded. Through [My] - [Settings] - [Privacy Permission Settings] - Turn off/on [Album] permission.
Additional services related to microphone-based voice technology: After turning on the microphone permission, you can use the microphone to implement voice functions, including shooting videos and waking up the voice assistant. In these functions, we will collect your voice information to identify your command needs. Please be aware that even if you have agreed to turn on the microphone permission, we will only obtain voice information through the microphone when you actively click the microphone icon in the App or record a video. Through [My] - [Settings] - [Privacy Permission Settings] - Turn off/on [Microphone] permission.
Additional services based on storage permissions (Android system only): We apply to you for this permission in order to ensure the stable operation of the client. After you turn on the permission for us to read/write your device storage, we will read or write the necessary information of pictures, files, and crash log information from your device storage space to provide you with the function of information publishing or recording crash log information locally. Through [My] - [Settings] - [Privacy Permission Settings] - Turn off/on [Storage] permission.
Additional functions based on message notification permissions: We apply for this permission from you in order to push notifications about products or services to you, especially when you purchase related services and need to send you alerts so that you can capture real-time conditions. Through [My] - [Message Center] - [Settings] in the upper right corner - Turn off/on [Message Push] permission.
Additional functions based on "Floating Window" (Android only): We apply for this permission from you. When you bind a camera in the application, it can be used to display the real-time image of the camera in the floating window. Turn off/on [Floating Window] permission through the permission management settings of your mobile phone system.
Additional services related to Bluetooth technology: You can use Bluetooth functions after turning on Bluetooth permissions, including device control, device status acquisition, device discovery, and device network configuration. In these functions, we will communicate with terminal devices through Bluetooth. Please be aware that even if you have agreed to enable Bluetooth permissions, we will only use Bluetooth for communication in the following scenarios: display device status on the home page and device panel; control device on the home page and device panel; discover device and network configuration on the home page and add device page. Turn off/on Bluetooth permissions through [My] - [Settings] - [Privacy Permission Settings].
Additional functions based on binding to notification listener service permissions (Android only): We apply for this permission from you for the purpose of sending App messages to mobile smart devices synchronously after the smart device is connected to the App by listening to App notification bar messages. Turn on/off permissions through [Device Panel] - [Settings] - [Message Push] (default off).
You understand and agree that the above additional services require you to enable access rights to your location information (geolocation), camera, album (photo gallery), microphone (voice), internal and external storage, and "floating window" in your device to collect and use the information involved in these permissions. You can view the status of the above permissions item by item in your device settings, and decide whether to enable or disable these permissions.
Please note that when you enable any permission, it means that you authorize us to collect and use relevant personal information to provide you with the corresponding services. Once you disable any permission, it means that you cancel the authorization. We will no longer continue to collect and use relevant personal information based on the corresponding permission, and we will not be able to provide you with the services corresponding to the permission. However, your decision to disable the permission will not affect the collection and use of information previously performed based on your authorization.
Please note that separate device information and service log information are information that cannot identify a specific natural person. If we combine such non-personal information with other information to identify a specific natural person, or use it in combination with personal information, such non-personal information will be considered personal information during the combined use. We will anonymize and de-identify such information unless you authorize us or otherwise required by laws and regulations.
We process your information for the following purposes:
We may also use your personal information in other ways for which we provide specific notice at the time of collection and obtain your consent as required by applicable law. If the purposes for which your personal information is processed change, we will notify you of such change by email and/or a prominent notice on our website and inform you of your choices regarding your personal information.
GHome only shares your personal information with you in ways that you are aware of. We may share your personal information with the following parties:
We will share necessary data with third parties through application programming interfaces (APIs) and software development kits (SDKs). Different versions of third-party SDKs will be different, generally including third-party account login, sharing, third-party payment, map navigation, manufacturer push, statistics, etc. We will conduct strict security inspections on third parties and agree on data protection measures.
Purpose of use: To support voice control of the device through third-party speakers.
Software development service support — Hangzhou Tuya Information Technology Co., Ltd. Purpose of use: Provide software development services, technical support, data analysis, customer support services, email sending services and other similar services. Function type: software development services, technical support. Information collected:
Tuya privacy policy: https://images.tuyacn.com/smart/docs/Tuya_SDK_compliance_mechanism.html
In order to ensure the stable operation of the services or to realize related functions, we may access software development kits (SDKs) provided by third parties. We will conduct strict security tests on the SDKs that authorize partners to obtain relevant information. You can learn how third parties will handle your personal information through the relevant information listed in this list. We will also strictly restrict the behavior of third parties to obtain personal information to protect the security of your personal information.
The third-party SDKs we access are mainly used for the services you request. When you do not use the relevant functions or services, the third party cannot obtain your information. When meeting new service requirements and business function changes, we may adjust the third-party SDKs we access. We will promptly disclose to you the latest situation of accessing third-party SDKs in this statement.
To facilitate our operations, we may transfer, store and process your personal information in jurisdictions other than where you live. These countries may have different data protection laws. In such cases, we will ensure that your information is adequately protected through methods including but not limited to: agreements reached through the "EU Standard Contractual Clauses" approved under Article 46 of the EU General Data Protection Regulation (GDPR). https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en
If you want to learn more about our security measures, you can contact us directly through this policy.
We respect your rights and will also handle your personal information. You can exercise any of the following rights:
You can exercise your rights related to your personal information through the following specified paths:
If you decide to send us a request by email, please indicate what information you want to change, whether you want your personal information to be deleted from our database, or what restrictions you want us to be subject to when using your personal information. Please note that for security reasons, we may ask you to verify your identity before further processing your request.
During your use of our services, we process and use your personal information based on your consent or our legitimate interests. If you choose to object or refuse our use of your personal information, we will protect your right to withdraw consent in the following ways:
If you do not agree with the description in our "Privacy Policy", we will regard it as you do not agree to actively provide us with personal information, do not agree that we master and process your personal information, and go through [My] - [Settings] - [Privacy Policy Management] - [Revoke] your consent, and then cancel your account, so that we will no longer master and process your personal information.
When you withdraw your consent or authorization, we will no longer be able to provide you with the corresponding services of the withdrawn authorization part. However, your withdrawal of consent or authorization does not affect the personal information processing previously carried out based on your consent.
You can exercise your personal rights without paying any fees. In accordance with the relevant requirements of local information protection laws, if your account service is in mainland China, we will complete the verification and processing of your needs within 15 working days; if your account service scope is outside mainland China, we will respond to your needs within 30 natural days.
We take commercially reasonable physical, management and technical safeguards to maintain the integrity and security of your personal information. GHome provides a variety of security strategies to effectively ensure the information security of users and devices.
In addition to the above-mentioned technical security guarantees, GHome has also formulated a series of security guarantees at the system and control level, such as setting positions and responsibilities, holding security and privacy protection training courses, strengthening employees' data protection awareness, controlling access rights and other measures to prevent data loss, illegal use, unauthorized access or leakage, tampering or damage.
If you believe that your interaction with us is no longer secure for any reason (for example, you believe that the security of your GHome account has been compromised), please inform us immediately by sending an email to [email protected].
If a security incident occurs that affects the security of your personal information, we will notify you as soon as possible through your reserved email address, phone number, message center push, etc., and inform you of suggestions for reducing or preventing related risks. If necessary, we will take corresponding remedial measures in a timely manner in accordance with the internal security incident emergency plan, and report to the relevant competent authorities in accordance with regulations.
We will process your personal information within the shortest period to achieve the purposes stated in this policy, unless it needs to be retained for a longer period of time according to specific legal requirements. We will determine the appropriate retention period based on the amount, nature and sensitivity of personal information, and we will destroy your personal information after the retention period ends. If we are unable to destroy the information for technical reasons, we will take appropriate measures to prevent your personal information from being used further.
If you have an unresolved privacy or information use concern and we have not provided you with a satisfactory solution, please contact our U.S. third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
GHome attaches great importance to the protection of personal information of minors. If you are a minor under the age of 18, you must obtain the written consent of your parents or legal guardians before using our services. GHome protects the personal information of minors in accordance with the relevant laws and regulations of each region, country or region. Please note that if we find that we have collected personal information of minors without the prior consent of verifiable parents or legal guardians, we will try to delete the relevant personal information as soon as possible.
We may update this policy at least once a year based on changes in our information practices. If we make any significant changes, we will notify you by email (sent to the email address specified in your account) or post a notice on this website before the change takes effect. We recommend that you visit this page regularly to get the latest information on privacy practices.
Gosund has established a data protection officer (DPO) and a European representative, the contact information is as follows:
If you have any questions about our practices or this policy, please contact us as follows:
Shenzhen Gosund Intelligent Technology Co., Ltd.