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Device networking
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Connect devices using only a mobile hotspot (no Wi-Fi)Do I need to re-add the device after changing the router?Auto Scan can't find any devicesCan I use Auto Scan when the indicator flashes slowly?Bluetooth device: enable Wi-Fi or mobile data?Set the device to network connection status (Wi-Fi)Device fails to enter the network configuration stateAdd a device and connect it via BluetoothAdd a device and connect it via Wi-FiConfigure a camera's network by scanning a QR codeHow are the EZ and AP modes different?How to tell if I'm on a 2.4G or 5G Wi-Fi networkMy device was disconnected, how can I reset it?
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Device networkingHow to add a device

Configure a camera's network by scanning a QR code

Steps for a camera to configure the network using QR code scanning

How does the camera use the scanning QR code to configure the network?

Dear user, we are sorry for your inconvenience. Please follow the steps below:

  1. First, make sure that the device is powered off for more than 10 seconds before powering on the device. Then long press the restart button on the device for about 5 seconds, until the indicator light of the device starts blinking rapidly. The device enters the network configuration state.
  2. Follow the prompts in the App to select the 2.4Ghz wireless network (most products do not support 5Ghz wireless networks, nor mobile hotspot networks and passwordless networks).
  3. Cameras do not support public wireless networks certified by using a verification code from mobile phones or other verification methods.
  4. Click "Continue"; the mobile phone displays a QR code.
  5. Use the camera to scan the QR code 15 cm to 20 cm away from the mobile phone.
  6. After the scan is successful, you will hear a beep sound from the camera, click "I hear a Prompt", and the camera will enter the network distribution process.

If the camera still fails to connect successfully through the above steps, please refer to What should I do when my device fails to enter the network configuration state? Or, for most routers, configure separate Wi-Fi SSIDs for the 2.4 GHz and 5 GHz bands to split your network into 2 frequency bands.

Add a device and connect it via Wi-Fi

Steps to add a Wi-Fi device in the app and connect it to the Internet

How are the EZ and AP modes different?

The difference between EZ mode and AP mode for device network pairing

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How does the camera use the scanning QR code to configure the network?